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Our view versus the patient view, when you see things from a different angle

January 24, 2019 by hbdental

We have a new look for 2019 our 25th year in Helens Bay and it has changed things in ways we imagined and ways we didn’t! And its changed things for everyone as our pictures show.

Gareth wanted to have a new studio to deliver his Brand of Digital Dentistry in a new and improved way:- all digital imaging, microscopic examination when required, single visit crowns and a quicker and more accurate outcome with implant retained crowns.

Alexis wanted to have a space where she could look after patient calls, emails, patient care administration and Gareth’s many digital technical support needs in a back office space.

Amanda wanted to have a team member at the front of house looking after patients on arrival before handing over to the clinician looking after them.

Glenda wanted to be able to concentrate on her Treatment Coordinator role looking after new patients on first visits and helping existing patients make appointments to suit their schedule when new treatments are needed.

The physical changes took only 2 to 3 weeks which surprised us all, although our Builder Seamus Woulihan of Seaview Developments was delivering exactly what he promised. He met and exceeded our needs, which is what we try on a daily basis to do. We have worked hard in the Pre-Christmas period to deliver the best of care and service and to develop the new flow through our small building.

The impact on our patients has been enormous and we have been hugely encouraged by the swift and positive responses. The bank of 5-star reviews are building on Google and Facebook allowing others to get a glimpse of what it is like to be a patient at Helens Bay Dental. Many have taken the opportunity while with us to log a review on one of our Ipads!

A review on Instagram this week shows the patient perspective literally!

Our smaller Reception area and extra treatment rooms allows a more personal interaction between patients and staff and that has led to so many positive conversations about why Helens Bay Dental suits our patients and why it is different. New arrivals are recommending us to others which is how we can continue to grow.

We are family owned and operated and aim to remain that way. We have invested heavily in the Dental technology and are changing small things to make the Dental and Service experience personal and remarkable. We look forward to welcoming patients old and new to Helens Bay in 2019 and hope we can share the experiences with others like some of our new patients do.

Category: Practice News


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